Display whether customer has opened the invoice sent from Benji Pays
This is a feature on QBO that is really nice, where we can see if the customer has opened, and viewed the invoice.
Alex von h7
Automatically email customers for updated card when old one expires or is declined permanently
Right now it is a manual process to chase customers down when their automatic recurring payment method expires or is declined permanently. This should be a relatively simple process to automate - customers can be notified via email that their payment method needs to be updated.
Bill A5
Allow merchants to process a payment for multiple invoices at once.
The plan here is to bring the new payment modal concepts from our Self Serve customer portal into the main application, allowing for a single stop to select 1 or more invoices, enter the amounts (if not paying the full amounts) and add a new payment method all at once.
Adam Crandall#Improvement 👍6
Option to send Declined or Transaction Failed emails to clients
Currently customers do not get a notification when an auto-pay transaction is declined. We should have the ability to have the system send a "Transaction Failed" email to the customer.
Timothy M#Improvement 👍#Auto Processing#Invoice Rover3
Automatically Split Installment payments
have the option to split the payment automatically by the number of installment dates. This would help avoid someone having to go manually calculate each installment.
Amit B0
Vanity / custom URL for Customer Portal
Allow a vanity / custom URL (eg. pay.example.com) to be used for the customer portal. This requires updates to authentication and other security controls in the customer portal application to ensure security is maintained and avoid the potential for phishing etc.
Adam Crandall#Customer Portal 🚪#Integrations 🔗3
Late fee automation
Create a mechanism to generate late fees, automatically added to the accounting system. Following requirements: Do not alter existing invoices to avoid altering past financial periods - Likely generate a new "late fee" invoice Configurable rules to include / exclude clients, ignore certain invoices etc. Percentage based, with different percentages for different time periods Continue to generate late fee invoices until original invoice is paid
Adam Crandall#New Feature 🆕4
Customer portal (Impersonate as user)
I would like to be able to open the customer portal as a client (impersonate) however, limited to view only. This would be helpful in walking our clients through how to navigate the system. see what they see and be aware of any changes visually or functionally that need to be made.
Rami#New Feature 🆕#Customer Portal 🚪2
Show credit memos
Show Credit memos from the accounting system in the main Merchant Portal and the Customer Portal
Adam Crandall#Improvement 👍#New Feature 🆕#Integrations 🔗1
Update address in accounting system when customer updates their address on customer portal
Currently we send a notification to the merchant, however, for our cloud accounting systems we could have this auto update the accounting system with the new information.
Adam Crandall#Improvement 👍#Customer Portal 🚪#Integrations 🔗3
An email template for merchants to send out to their customers introducing the Customer Portal
It is useful because it will save us from merchants constantly asking us how to put the URL in an email and what information the email should include. It will keep the information on the customer portal accurate and consistent for all customers which will eliminate merchants misinforming their customers about the features of the Customer Portal. https://www.loom.com/share/5c6e0c5349074842a126d19c77ff16a6
Amber M#Improvement 👍#Customer Portal 🚪1
Quoter Integration
Integration with Quoter.com. Step 1 allow integrated payments for accepted quotes Deeper integrations down the line to potentially surface Benji Pays data in Quoter, and Quoter data in Benji Pays, including the Customer portal? Anything else?
Adam Crandall#New Feature 🆕#Customer Portal 🚪#Integrations 🔗2
Notifications for self serve updates done in the customer portal
Could notifications for customer's updating their information in the customer portal be sent to users, not just the company email?
Alex W#Improvement 👍#New Feature 🆕#Customer Portal 🚪1
Better handling of QuickBooks sub-project invoices
Invoices generated by QuickBooks Enterprise for sub-projects under a parent customer are currently not available to the customer to pay, either through the link sent with the invoice or if the customer tries to access the invoice from the customer portal (they get an "Invoice not found" message). QB's closes the sub-project when it creates the invoice and the work around of re-opening it to process payment is really not workable. Would be great if this type of invoice was handled the same as invoices created directly at the customer top-level.
Alan M1
Add notes to payment info request
Add notes to payment info request or the payment profile so we can identify different orders based on the payment method.
Michael H#Improvement 👍#New Feature 🆕0