Benji Pays feature requests

Show Credit memos from the accounting system in the main Merchant Portal and the Customer Portal

Problem Non-profit customers cannot use Benji Pays effectively because they require two people to approve all payments for compliance and auditing purposes. This is a major workflow gap. Proposed Solution Add an optional Dual Approval Workflow where two authorized individuals must approve a payment before processing, similar to DocuSign's multi-signature flow. Requirements: Per-invoice setting (must be applied each billing cycle, not one-time) Client-level toggle (enable for specific clients only) Sequential approval (Approver #1 → Approver #2 → Payment processed)

Right now it is a manual process to chase customers down when their automatic recurring payment method expires or is declined permanently. This should be a relatively simple process to automate - customers can be notified via email that their payment method needs to be updated.

Currently customers do not get a notification when an auto-pay transaction is declined. We should have the ability to have the system send a "Transaction Failed" email to the customer.

I would like to be able to open the customer portal as a client (impersonate) however, limited to view only. This would be helpful in walking our clients through how to navigate the system. see what they see and be aware of any changes visually or functionally that need to be made.

Once the bambora batch has settled, create the final deposit transaction in the accounting system to aid with reconciliation.

For example when adding a credit card for a customer and they want that payment method used for hardware only, we could label it "hardware only"

In the customer portal, there is no way to see auto-pay priority that is set on "our end" of Benjpays. This improvement would provide them with an "order" of what payment methods will be attempted for their automatic payments. This can be achieved either by sorting the payment methods on the customer end from highest priority (lowest number) to lowest priority, or by showing them the number. The first option is probably best.

One of the most annoying things we have to deal with currently is the lack of Double Signing Authority for non-profit customers. IF I can make one ask for your team this year, it is to allow some clients (not all) to have the option where two people must approve a payment, similar to how Docusign requests signatures. This would need to be done each month for the clients in question (ie a per invoice setting), and can't be a one-off thing. This is because non-profits are often governed by a board of directors, and regulations require two people to sign off on all expenses including IT for auditing and compliance purposes. As of current, Benji Pays is not a great solution for these dynamic use cases such as these, and it is a major gap in our workflow.

When using QuickBooks Desktop, it would be a valuable feature to have the ability to attach supporting documents when sending invoices manually.

Create a mechanism to generate late fees, automatically added to the accounting system. Following requirements: Do not alter existing invoices to avoid altering past financial periods - Likely generate a new "late fee" invoice Configurable rules to include / exclude clients, ignore certain invoices etc. Percentage based, with different percentages for different time periods Continue to generate late fee invoices until original invoice is paid

User a service like Plaid.com or Flinks.com to allow users to connect their banking details by loging into their online banking in addition to allowing them to enter their banking information manually. This can improve Approval rates and reduce the risk of account infomation being entered incorrectly. There may be a nominal cost to this.

For example, monthly recurring service fees are auto processed through ACH and other invoices for hardware purchases are auto processed to a credit card or a different ACH account. Could be based on Xero branding themes / QuickBooks Payment Terms, memo or reference field.

Currently we send a notification to the merchant, however, for our cloud accounting systems we could have this auto update the accounting system with the new information.

I would like to see payment transaction history imported in from QuickBooks Online, this will allow end users to see payment details on transactions processed outside BenjiPays such as cheque payments.